Support
Services

SHI Support Services ensure your technology is managed and operates as efficiently as possible.

Lifecycle: End of Life

Getting your hardware and software solutions in place is only just the beginning. Hardware (and its end-users) has a mind of its own. Security solutions must be monitored. License subscriptions expire. Coffee gets spilled. From software asset management to warranty support, SHI provides a wide array of services to extend the life of the technology in your environment.

SHI‘s strategic partnerships with hundreds of manufacturers gives us the scale needed to leverage more technical expertise, recognize greater cost-savings and deliver quicker response times. Through our global network of over 12,000 partner consultants, SHI can quickly respond to all of your support-related needs.

Support Services Offered:

Break/Fix: SHI can reduce downtime by providing resources for on-site Break/Fix support.

Deskside Support: SHI can provide resources to support all computer-related issues from software and hardware troubleshooting to remediation to moves, adds and changes.

Integrated Messaging and Archiving: Our vendor-agnostic experts can recommend the best messaging solution suitable to your needs.

Staff Augmentation: All hands on deck and then some. We can assign one or many consultants to help with long-term and short-term projects.

Asset Management: SHI’s Asset Management Services can provide a discovery of your current infrastructure to ensure that assets are properly tracked through the entire lifecycle.

Warranty Services: From mobile devices, printers, desktops and laptops to servers, storage and network switches, SHI can provide warranties for every corner of your hardware environment.

To learn more about SHI’s Support Services, contact us today!